Effective Date: August 1, 2025
Last Updated: August 1, 2025

This Privacy Policy (“Policy”) outlines how ekhalas.com, a division of Al Rajhi Telecom Company, collects, uses, shares, and safeguards your personal information when you visit or interact with our website and related services (“Services”).

By using the site, you consent to the data practices described in this Policy.

1. Who We Are

ekhalas.com is a digital platform operated and owned by Al Rajhi Telecom Company, a technology solutions provider headquartered in Riyadh, Saudi Arabia.

2. Information We Collect

We may collect the following:
Automatically Collected
  • IP address
  • Browser/device type
  • Pages visited
  • Session duration
  • Referring URLs

Voluntarily Provided

  • Name, email, phone number
  • Address and company details
  • User account credentials
  • Payment information (securely processed)
  • Feedback, inquiries, uploaded content

We may also receive information from third-party sources such as public databases or marketing affiliates.

3. Use of Personal Information

We use your data to:

  • Create/manage user accounts
  • Process orders and service requests
  • Provide support and respond to inquiries
  • Deliver marketing/promotional content (with consent)
  • Ensure compliance with legal obligations
  • Improve platform functionality and user experience
  • Protect against misuse or fraud

4. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Trusted third-party vendors (e.g., logistics, payment processors)
  • Legal or regulatory authorities (when required)
  • Internal departments or affiliates within Al Rajhi Telecom for operational purposes

All third parties must adhere to strict confidentiality and data protection standards.

5. Payment Security

All payment transactions are handled via PCI-DSS-compliant gateways. Sensitive financial information is encrypted and never stored directly on our servers.

6. Cookies & Tracking

We use cookies to enhance your browsing experience and collect analytics. You can manage cookie preferences via your browser settings.

7. Your Data Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent to marketing communications
  • Restrict or object to processing (where applicable by law)
  • Request data portability

To make a request, contact: customercare@ekhalas.com

8. Data Retention

Your personal data is stored only as long as necessary for the purposes outlined or as required by applicable law.

9. Children’s Privacy

ekhalas.com is not intended for children under the age of 18. We do not knowingly collect data from minors.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

11. Security Measures

We use technical and organizational safeguards, including:

  • SSL encryption
  • Firewall protections
  • Role-based access controls

While we take reasonable measures to protect your information, no online system can be guaranteed 100% secure

12. Policy Updates

We may update this Privacy Policy as needed. Any changes will be posted here, and continued use of the site constitutes acceptance of the revised terms.

13. Contact Us

For any questions, concerns, or data-related requests, please contact:

customercare@ekhalas.com
ekhalas.com – A Division of Al Rajhi Telecom Company
7687 King Fahad Branch Road, Al Murabba District, Unit No: 147
Riyadh 12612-3138, Kingdom of Saudi Arabia
 +966