FAQs Page - eKhalas

FAQs Page

Frequently Asked Questions

How can I know if the product is available online?
All products that contain “add to cart” button is available to buy online.
What is the minimum purchase value?
There is no minimum order value for online orders
Is it safe to buy online?
Buying from ekhalas.com is secure and we are taking the atmost safety standards. As our website is protected and documented by Site lock Secure
Can I buy online from ekhalas website?
Yes, you can buy most of our products & will be shipped inside Saudi Arabia only
Are all products available online?
No, lots of products are available online.
We are working to make them all available.

How do I create an account on ekhalas website?
You can create an account in ekhalas by following the steps below:
• Go to www.ekhalas.com
• Register using – https://www.ekhalas.com/vendor-register/
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent with the login details.
What are the payment methods available for buying online?
You can buy using the following payment methods:
– Credit Cards (Visa, Mastercard).
– Debit Card (Mada Card)
– Apple Pay.
– STC Pay
– Cash on Delivery
Is Cash on Delivery available?
Yes, Cash on Delivery is available
What is ekhalas delivery company?
We deliver through SMSA
How long does it take to deliver online orders?
The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.
In general, we deliver within 1-7 working days from the date of purchase.

Returns Information

Can online orders be canceled?
Yes, you can cancel orders at any time, by visiting the website and clicking “orders” option from “my account” page.
I would like to return or exchange an item, can I and how to do so?
Yes, you can return or exchange. For return or exchange follow the return policy by visiting

Refund policy

Do You Have Any Question?

    X