Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 25% restocking fee.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to customercare@ekhalas.com or write a letter to 7687 ,King Fahad Branch Road Al Murabba District, Unit No:147 , Ar Riyadh 12612-3138 ,Kingdom of Saudi Arabia

This document was last updated on June 12, 2021