Effective Date: August 1, 2025
Last Updated: August 1, 2025

This Privacy Policy explains how ekhalas.com, a division of Al Rajhi Telecom Company, collects, uses, stores, and protects your personal data when you interact with our website or services. By visiting or using ekhalas.com, you agree to the terms outlined in this Policy.

At ekhalas, we strive to ensure your purchasing experience is smooth, reliable, and worry-free. If something isn’t right with your order, our return and refund process is designed to support you with efficiency and transparency.

1. Who We Are

ekhalas is a specialized B2B eCommerce platform operated as a division of Al Rajhi Telecom Company, headquartered at:7687 King Fahad Branch Road, Al Murabba District, Unit No: 147, Riyadh 12612-3138, Kingdom of Saudi Arabia.

2. Information We Collect

We may collect the following types of personal and usage data:

  • Identity Information: Name, company, designation
  • Contact Details: Email, phone number, billing/shipping address
  • Account Data: Username, password (encrypted), user preferences
  • Transaction Data: Orders, invoices, payment confirmations
  • Technical Data: IP address, device/browser type, access logs
  • Cookies & Tracking Info: Browsing behavior, clicks, session duration

3. How We Use Your Information

We use your data to:

  • Manage user accounts and profiles
  • Process and deliver orders
  • Communicate with you (order updates, support, marketing)
  • Improve our platform, product range, and customer service
  • Meet legal and compliance obligations
  • Detect fraud or abuse

4. Data Security

We use industry-standard measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption
  • PCI-DSS-compliant payment gateways
  • Role-based access controls
  • Regular system scans and security audits

5. Sharing Your Data

We do not sell or rent your data. We only share with:

  • Service providers (e.g. logistics, payment processors, support tools)
  • Legal authorities when required by law
  • Affiliated partners within Al Rajhi Telecom Company, only for order and service coordination

6. Your Rights

You may have rights under applicable privacy laws, such as:

  • Accessing the data we hold about you
  • Correcting inaccuracies
  • Requesting deletion of your data
  • Opting out of marketing communication
    To make a request, contact us at customercare@ekhalas.com

7. Data Retention

We keep your data:

  • As long as you maintain an account with us
  • As required by law for tax and audit purposes
  • Until you request deletion, if not legally restricted

8. Use of Cookies

We use cookies to enhance your browsing experience. You can adjust cookie preferences in your browser settings.

9. Third-Party Links

ekhalas.com may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here. Your continued use of the website constitutes your acceptance of these updates.

11. Contact Us

If you have questions or requests about your data, please contact:

customercare@ekhalas.com
ekhalas.com – A Division of Al Rajhi Telecom Company
7687 King Fahad Branch Road, Al Murabba District, Unit No: 147
Riyadh 12612-3138, Kingdom of Saudi Arabia